Overview
ITSM Consultant/CM Jobs in Doha, Qatar at Madre Integrated Engineering
Position: ITSM Consultant (CM)
Job Responsibilities
Assess current processes / procedures to identify improvement opportunities.
Produce and maintain an appropriate Capacity Plan reflecting current and future IT and business needs.
Review and understand business and IT demands against current IT capabilities, providing forecasts for future requirements.
Review and negotiate OLAs / SLAs, providing feedback on all capacity requirements.
Monitor services and CI utilization patterns to ensure sufficient capacity is available when required.
Review and define capacity-related thresholds, testing their configuration.
Revise and update Capacity-related change predefined tasks.
Review Capacity-related incidents, working with the PM manager to identify permanent solutions.
Monitor, measure, and report on the effectiveness of the process to senior management.
Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.
Ensure consistent execution of the process across the organization.
Provide support in managing other ITSM processes when required.
Information Desired Skills & Experience
Educational
Qualification:
Bachelor’s degree in Engineering / Computer Science or related fields.
ITIL 3 Intermediate certifications.
Required Professional Qualifications / Skills:
Years of experience with Capacity Management.
Proficient in using ITSM tools such as BMC-Remedy and Helix.
Ability to balance multiple concurrent activities and manage time efficiently.
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Title: ITSM Consultant/CM
Company: Madre Integrated Engineering
Location: Doha, Qatar
Category: IT/Tech (IT Consultant, IT Project Manager)
