Overview
ITSM Consultant Jobs in Doha, Qatar at Management Solutions International MSI
Job Summary :
Assess current processes and procedures to identify opportunities for improvement.
Develop and maintain an appropriate Capacity Plan that reflects both current and future IT and business needs.
Review business and IT demands against current IT capabilities and forecast future requirements.
Negotiate OLAs/SLAs and provide feedback on capacity requirements.
Monitor service and CI utilization patterns to ensure sufficient capacity is available when needed.
Define and review capacity-related thresholds.
Test capacity-related threshold configurations.
Update capacity-related change predefined tasks.
Review capacity-related incidents and collaborate with the PM manager to identify permanent solutions.
Monitor, measure, and report on the effectiveness of capacity management processes to senior management.
Perform tuning activities to optimize the use of existing IT resources.
Ensure consistent execution of capacity management processes organization-wide.
Support other ITSM processes as needed.
Educational Qualifications :
Bachelor’s degree in Engineering, Computer Science, or related fields.
ITIL 3 Foundation, Practitioner, and Intermediate certifications.
ITIL 4 Foundation certification.
Required Professional Skills and Qualifications :
Minimum of 10 years of experience in Capacity Management.
Proficiency with ITSM tools such as BMC-Remedy and Helix.
Ability to manage multiple activities efficiently.
Excellent oral and written communication skills.
Experience in quality assurance and quality control.
Proficiency in Microsoft Office, MS Visio, and MS PowerPoint.
Key skills include:
Written Communication, MS Visio, Quality Assurance, Microsoft Office, Excel, ITIL, PowerPoint.
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Title: ITSM Consultant
Company: Management Solutions International MSI
Location: Doha, Qatar
Category: IT/Tech (IT Consultant, Systems Analyst, IT Project Manager)
