Overview
IT Technical Support Officer Jobs in Dubai, Dubai, United Arab Emirates at Mammoet
Title: IT Technical Support Officer
Company: Mammoet
Location: Dubai, Dubai, United Arab Emirates
Summary Of The Role
IT Technical support Officer
Working at Dubai, UAE
Our ICT teams play a critical role in the smooth running of our business. With complex, challenging projects being tackled every day, we need people who are skilled in making sure effective IT support is available in the right place and at the right time.
This position is offered on a 6-month contract basis and requires the candidate to work from the office. If you’re interested, please apply.
What You’ll Be Doing
Provide Level 1 and 2 support to internal users during the Windows 11 upgrade project.
Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
Ensure user readiness before migration and provide post-migration support.
Work closely with the IT Service Desk to escalate and track incidents as needed.
Maintain accurate documentation of issues and resolutions within the ticketing system
What You’ll Need
Minimum Degree in IT or equivalent
1-3 years’ experience with IT infrastructure and service support
Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
Hands-on experience with mass upgrade/migration scenarios (Windows 10 to Windows 11 preferred)
Team player and able to work with minimal supervision
Service-minded and good problem-solving skills
Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
Certification in ITIL/ISM or similar (Advantageous)
What You’ll Get
You will have an opportunity to learn and grow
You will work with highly professional and knowledgeable colleagues sharing local and global objectives
Annual Leaves. We offer annual leaves to our employees to enjoy their quality time with family and friends.
Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
Join us and find out more!
WANT TO KNOW MORE?
Get in touch – www.linkedin.com/in/manish-kumar2
Take a look at mammoet.com
#mammoetcareers
#ITjobs
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