Overview
IT Technical Support Jobs in Cairo, Egypt at Toyota Egypt Group
Title: IT Technical Support
Company: Toyota Egypt Group
Location: Cairo, Egypt
Job Summary:
Deliver efficient IT ticketing resolution and support services to users, ensuring smooth IT operations, system functionality, and adherence to IT policies.
Key Responsibilities:
Manage and resolve IT tickets, ensuring compliance with Service Level Agreements (SLA) for systems such as Network, Internet, Intranet, Access Control, Attendance, and Surveillance Systems.
Install, configure, and troubleshoot computers, printers, and IT systems, addressing incidents related to computer networks and systems.
Maintain and manage hardware inventory while ensuring timely updates of software licenses.
Implement and monitor IT security policies for domain, user groups, and accounts in accordance with company IT procedures.
Provide direct technical support to end-users, including hardware/software setup, troubleshooting connectivity issues, and managing shared drive/device access.
Support Help Desk personnel and technicians in resolving complex IT issues.
Qualifications and Experience:
Education: Bachelor’s degree in computer science, Engineering, or a related field.
Experience: Minimum of 2 years of experience in IT technical support or a similar role.
Technical Skills:
Proficiency with Microsoft technologies such as Active Directory, DNS, DHCP, and Windows Servers.
Solid understanding of IT Security Solutions, including Antivirus, Web & Email Filtering.
Experience diagnosing and resolving hardware and software technical issues.
Strong knowledge of networking, including TCP/IP, subnetting, switching, and communication lines.
Familiarity with Microsoft Office Suite.
Hands-on experience handling user tickets via remote access tools, phone support, or in-person assistance.
Key Competencies:
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal abilities.
Ability to prioritize tasks and work effectively under pressure.
A proactive mindset with attention to detail and accuracy.
Work Environment:
Work includes providing technical support both remotely and on-site.
Collaborative team environment focused on delivering excellent IT services.
Reports to: IT System Manager
