Overview
IT Support & Systems Administrator Jobs in Doha at HH Salon
Role details
- Title: IT Support & Systems Administrator
- Department: Technology / Operations
- Reports to: COO initially; functional direction from the CTO and CISO once appointed
- Location: Doha, Qatar
- Employment: Full-time, primarily office-based
Key responsibilities
- Set up a simple helpdesk, support process and escalation route.
- Support laptops, email, Microsoft 365, SharePoint, Notion, Wi-Fi, printers and meeting-room technology.
- Manage employee onboarding, offboarding, accounts, MFA and role-based access.
- Maintain inventories for devices, software, licences, systems and vendors.
- Standardize laptop security, encryption, endpoint protection, patching and approved software.
- Coordinate support for Azure Qatar Central and Joud’s external technology providers.
- Record and escalate phishing, malware, lost devices, account compromise and other IT incidents.
- Support backups, recovery tests, business continuity, office access technology and cybersecurity awareness.
- Maintain concise procedures and audit-ready evidence for access, devices, incidents, backups and vendors.
- Recommend practical, cost-efficient tools suitable for Joud’s current size and growth stage.
First 90 days
- 30 days: Assess the environment; inventory users, devices, systems and vendors; confirm MFA for critical systems; launch a basic support log.
- 60 days: Standardize device setup; implement onboarding, offboarding and access procedures; establish licence, vendor and backup tracking.
- 90 days: Complete the first access review and recovery test; publish essential IT procedures, a risk list and a six-month improvement roadmap.
What success looks like
Within the first 90 days, Joud has a visible, controlled and repeatable IT operating foundation rather than relying on informal arrangements.
- All active users, company devices, software licences and key vendors are recorded with clear owners.
- MFA and appropriate access controls cover all critical business systems, with no unmanaged administrator or shared accounts.
- New starters receive approved equipment and access by their first day; leavers’ access is removed on the same working day.
- A functioning helpdesk log tracks ownership, priority, resolution and recurring issues.
- Company-managed laptops meet the approved baseline for encryption, endpoint protection, patching and screen locking.
- At least one priority backup restore and IT continuity scenario is tested, documented and followed by corrective actions.
- Common support issues have clear runbooks, reducing repeated problems and dependency on individuals.
- Leadership receives a concise monthly view of IT issues, risks, asset status, access, costs and decisions required.
- Employees know how to report phishing, lost devices and suspected security incidents.
- IT tools and vendors remain proportionate to Joud’s size, security needs and approved budget.
Requirements
- 3–5 years of hands-on IT support or systems-administration experience.
- Practical knowledge of Microsoft 365, Entra ID/Azure AD, SharePoint, Windows devices and common office technology.
- Working knowledge of MFA, access control, endpoint security, patching, backups and basic networking.
- Strong troubleshooting, documentation and vendor-coordination skills.
- Comfortable building processes in a startup with limited existing systems.
- Fintech, financial-services or regulated-industry experience is preferred.
- Microsoft, CompTIA or ITIL certification is an advantage.
Pay: From QAR1.00 per month
Work Location: In person
Title: IT Support & Systems Administrator
Company: HH Salon
Location: Doha
