Overview
IT SUPPORT OFFICER Jobs in Makkah Region at Napco National
Title: IT SUPPORT OFFICER
Company: Napco National
Location: Makkah Region
Job Description
JOB RESPONSIBILITIES & TASKS Duties include but are not limited to
- Provide support to business units for services that are set in Service Level Agreements (SLA).
- Format and prepare laptops and desktops.
- Repair printers scanners and photocopiers before allocating to a third party.
- Install and configure all kinds of software for current & new users
- Communicate with network Laptop/desktop and computer accessories
- Ensure the first line of network and telecom and infrastructure support (cabling, points, testing).
- Handle IT-related projects given by the support manager and handle sites.
- Update knowledge base once a case/problem is resolved in order to help in
- Help all the IT representatives of all business units. Assist customers in
- Take immediate action in case of technical problems and maintain smooth operation
- Provides flexible and responsive Technical Support across the company (physically & remotely).
- Deliver and set up items to users in all Business units