Overview
IT Support Engineer Jobs in Al Khobar, Eastern, Saudi Arabia at سواعد للتوظيف | Sawaid Recruitment
Title: IT Support Engineer
Company: سواعد للتوظيف | Sawaid Recruitment
Location: Al Khobar, Eastern, Saudi Arabia
Role Overview
You'll be responsible for providing hands-on support for front-end imaging systems, IT systems, kiosks, POS devices, printers, and basic local network issues.
Key Responsibilities:
- Provide first-line on-site support for front-end systems, POS terminals, kiosks, printers, and related devices.
- Troubleshoot and resolve basic hardware, software, system connectivity, and local network issues in a timely manner.
- Minimize downtime and restore systems as quickly as possible to reduce operational disruption.
- Work closely with relevant IT teams to diagnose, escalate, and resolve technical incidents.
- Perform routine checks on devices, systems, and local network status to prevent avoidable disruptions.
- Support the installation, setup, testing, and replacement of on-site devices and systems as needed.
- Maintain records of incidents, actions taken, and escalation status, and provide updates to the site supervisor.
- Support operational teams with basic technical guidance on proper system use and issue reporting.
- When required, assist with basic front-line support duties such as user guidance and service coordination.
- Follow established procedures, technical requirements, and operational standards at all times.
Work Conditions:
- This role requires working on-site, including weekends, holidays, and shift-based schedules as needed.
Required Experience, Qualification & Skills:
- 2+ years of experience in IT support, desktop support, helpdesk, or network administration.
- Experience in POS systems, kiosks, or IT support, is strongly preferred.
- Practical on-site IT support capability with basic hands-on technical skills, including checking devices, cabling, connections, and safely replacing simple components.
- Good understanding of Windows-based systems, common end-user devices, and basic network troubleshooting (LAN, Wi-Fi, switches, cabling, IP settings).
- Ability to respond quickly to incidents, identify root causes, and restore service efficiently.
- Strong sense of urgency and responsibility in live operational environments.
- Good communication skills and the ability to work closely with both operations teams and IT stakeholders.
- Fluency in English and Arabic.