Overview
IT Support Analyst Jobs in Riyadh Region at Maximus KSA | ماكسيموس السعودية
Title: IT Support Analyst
Company: Maximus KSA | ماكسيموس السعودية
Location: Riyadh Region
We are seeking an experienced IT Support Analyst to provide end-user technical support, maintain IT infrastructure, and ensure the smooth operation of technology services across our offices in the Kingdom. This role is ideal for a proactive IT professional with strong troubleshooting skills and a customer-focused approach.
Key Responsibilities:
- Provide 1st, 2nd, and 3rd line technical support to end users
- Diagnose and resolve hardware, software, and system issues
- Configure and deploy desktops, laptops, smartphones, and related devices
- Support new user onboarding, setup, and account administration
- Manage and prioritize support requests to meet business needs
- Perform root cause analysis and implement long-term solutions
- Coordinate with external IT vendors for hardware and software support
- Maintain IT asset records and related documentation
- Support IT projects, initiatives, policies, and operational improvements
Qualifications:
- Bachelor’s degree in IT, Computer Science, or a related field
- English proficiency required; Arabic is an advantage
- Minimum 3 years of experience in IT Technical Support or a similar role
Technical Expertise:
- Strong knowledge of Windows environments
- Experience supporting desktops, laptops, smartphones, and mobile devices
- Familiarity with Microsoft 365 administration and desktop applications
- Understanding of networking, telephony, and information security controls
- Experience with remote support tools and office peripherals
Why Join Us?
Be part of a team supporting a nationally significant initiative that contributes to improving services and outcomes for citizens across the Kingdom. You’ll have the opportunity to work in a dynamic environment where technology plays a critical role in operational excellence and service delivery.