Overview
IT Specialist Jobs in Riyadh, Saudi Arabia at Dr soliman fakkeh hospital
Key Responsibilities and Duties
- Provide first- and second-level technical support for hardware, software, and network issues.
- Respond to service requests via phone, email, ticketing system, or in-person.
- Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
- Install, configure, and maintain software, hardware, and system updates.
- Assist in IT asset tracking, inventory management, and equipment setup.
- Document technical issues and solutions in the service desk knowledge base.
- Escalate complex issues to senior IT staff or specialized teams as needed.
- Assist with onboarding and offboarding tasks including hardware deployment and account setup.
- Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation.
- Plan, test, and implement upgrades for information systems.
- Integrate new software applications into existing systems.
- Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations.
- Ensure new applications are integrated and deployed efficiently across the business.
- Maintain up-to-date technical documentation ensuring it is organized and accessible for future reference.
- Develop and implement backup and disaster recovery procedures to safeguard data and systems.
- Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.
- Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work.
- Install, configure, and maintain servers and data storage systems.
- Mentor team members and educate users on system administration best practices.
- Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement.
- Perform other duties as assigned within the scope of the job.
Job Requirements
Skills and Abilities
- Strong knowledge of system administration for complex operating systems.
- Proficiency in designing, implementing, and maintaining mission-critical systems.
- Expertise in monitoring system performance and availability.
- Ability to develop and implement backup and disaster recovery procedures.
- Strong problem-solving skills to address complex technical challenges.
- Excellent documentation and organizational skills for maintaining technical records.
- Leadership and mentoring skills to guide team members and educate users.
- Knowledge of emerging technologies and best practices in system administration.
Experience
- IT Specialist: 0 – 2 years of experience in IT support or application support in a healthcare setting.
- Senior IT Specialist:
Minimum of 3 years of experience in IT support or application support in a healthcare setting.
Education
Bachelor’s degree in Information Technology, Computer Science, or related field.
Language
Excellent command of oral and written English and prefer Arabic.
Licenses / Certifications
- CompTIA A+
- Held Desk Institute Support Center Analyst (HDI-SCA)
- Certified Hardware Asset Management Professional (CHAMP)
- Certified IT Asset Manager (CITAM)
- Microsoft Certified:
Modern Desktop Administrator Associate - Project Management Professional (PMP)
- IT Infrastructure Library (ITIL)
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Title: IT Specialist
Company: Dr soliman fakkeh hospital
Location: Riyadh, Saudi Arabia
Category: