Overview
IT Service Mgmt. Associate Jobs in Saudi Arabia at ASMO
Title: IT Service Mgmt. Associate
Company: ASMO
Location: Saudi Arabia
Role Purpose
The IT Service Mgmt. Coordinator responsible for managing and optimizing IT service delivery processes, ensuring alignment with ASMO’s business needs and industry best practices. They oversee the implementation of IT service management frameworks, monitor service performance, and drive continuous improvement across ASMO.
Key Responsibilities
â–ª Design, implement, and improve IT service management processes and procedures at ASMO.
â–ª Monitor and report on key performance indicators (KPIs) to measure and improve service quality and customer satisfaction.
â–ª Collaborate with IT teams, business stakeholders, and external vendors to define and implement service level agreements (SLAs) and operational level agreements (OLAs).
â–ª Conduct regular service reviews to identify areas for improvement and implement corrective actions.
â–ª Lead incident and problem management processes to ensure timely resolution and root cause analysis.
â–ª Develop and deliver IT service management training and awareness programs.
Knowledge & Experience
▪ Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required
▪ Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred
â–ª ITIL Foundation or higher-level certifications in IT service management preferred
â–ª Demonstrated proficiency in oral and written English
▪ 0-3 years’ experience in the same Field.
â–ª ITSM
â–ª Incident Management / Problem Management
Deadline is one month from posting.