Overview
IT Service Management Lead Jobs in Abu Dhabi, UAE at Arcus Search
Arcus Search are looking for a IT Service Management Lead for an organisation in Abu Dhabi to own and define the Service Management framework across the group.
Role: IT Service Management Lead
Location: Abu Dhabi
Salary: 50,000 – 80,000 AED
The role:
This role will be the custodian of the Service Framework, as well as Service Now – coordinating with Incident, Problem, Request, Release, Architecture teams – and having responsibility for Strategic & Tactical Initiates.
This will be the first hire into the ITSM capability, and you will have the opportunity to build a team of ITSM consultants underneath you.
What you need:
10+ years of experience within ITSM
High capability within Service Now
Strong knowledge of ITIL, preferably v4
Success implementations of ITSM transformations within an enterprise organisation
Expertise in cloud-based service management, AI-driven ITSM, and digital service automation
If interested, please apply below with your CV.
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Title: IT Service Management Lead
Company: Arcus Search
Location: Abu Dhabi, UAE
Category: IT/Tech (IT Project Manager, IT Consultant, Systems Analyst)
