Overview
IT Project Manager Jobs in Dubai, United Arab Emirates at Tech Mahindra
Title: IT Project Manager
Company: Tech Mahindra
Location: Dubai, United Arab Emirates
Role Summary The IT Project Manager is responsible for representing the IT function across new Site Opening initiatives and for driving Crucial and High Priority IT projects to successful, on-time completion. This role acts as the single point of accountability for IT within site launch programs, coordinating across all IT functions and external vendors, while also managing a portfolio of high-impact projects that require close stakeholder engagement, rigorous tracking, and proactive risk management. The role requires a hands-on leader who is equally comfortable on the project floor at a new site and presenting a consolidated status to senior leadership and the Steering Committee. Key Responsibilities
1. Site Opening – IT Representation & Coordination
• Act as the single point of contact representing IT for all Site Opening projects, end to end. • Coordinate with all IT stakeholder teams to ensure readiness, including: ‒ Entertainment Business Teams ‒ Projects / Construction Teams ‒ Applications Teams (Entrprise / Business) ‒ Operations & Telecom ‒ Infrastructure (Infra) ‒ Service Delivery and Managed Services ‒ Asset Management ‒ System Vendors and Integrators • Drive coordination across all IT departments to ensure aligned planning, sequencing, and execution of site readiness activities. • Consolidate inputs from all IT workstreams and present a single, unified IT project update to the Program team and the Steering Committee (SteerCo). • Prepare and maintain the Bill of Quantities (BOQ) for IT scope at each site, ensuring accuracy and alignment with site requirements. • Track all site milestones closely, proactively flag deviations, and drive corrective actions to keep delivery on target. • Obtain formal sign-offs at each milestone and at project closure from relevant stakeholders and business owners. Visit sites frequently to validate on-ground readiness, inspect installations, and resolve issues directly with site and vendor teams.
2. Crucial & High Priority IT Projects
• Coordinate with business stakeholders and vendors to develop detailed project plans, timelines, and resource requirements. • Follow up individually with each stakeholder and vendor to ensure accountability and timely completion of action items. • Prepare and circulate a weekly project status update, clearly highlighting progress, key activities, and upcoming milestones. • Proactively identify, document, and escalate project risks and issues, along with recommended mitigation plans. • Maintain a risk and issue log, and drive resolution through to closure in coordination with relevant owners. • Ensure project documentation, plans, and trackers are kept current and accessible to all stakeholders.
3. Other Responsibilities
• Balance time between Head Office (HO), to manage key projects, planning, and stakeholder reviews, and frequent site visits to oversee execution and readiness. • Build strong working relationships with internal IT teams, business stakeholders, vendors, and system integrators. • Support continuous improvement of site opening playbooks, templates, and project governance processes. • Ensure adherence to organizational project management standards, change control, and reporting cadence.
Key Skills & Competencies
• Strong stakeholder management skills, with the ability to coordinate effectively across multiple IT functions, business teams, and external vendors. • Proven project management experience, including planning, scheduling, milestone tracking, and risk management. • Experience managing IT scope for site openings or rollouts (BOQ preparation, infrastructure and systems coordination) is highly preferred. • Excellent communication and reporting skills, with the ability to consolidate complex, multi-team updates into clear executive-level summaries. • Strong follow-through and accountability mindset; comfortable driving individuals and teams to meet deadlines. • Ability to manage multiple concurrent high-priority projects under tight timelines. • Willingness and ability to travel frequently to project sites. • Proficiency with project management and reporting tools (e.g., MS Project, Excel, PowerPoint, SharePoint, or equivalent).
Qualifications & Experience
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. • Minimum 5-8 years of experience in IT project management, with exposure to site rollouts, infrastructure projects, or large-scale program delivery. • PMP, PRINCE2, or equivalent project management certification is an advantage. • Prior experience coordinating with multi-disciplinary IT teams (Applications, Infra, Telecom, Service Delivery, Asset Management) and external vendors/integrators. Key Stakeholders Internal Business Stakeholders, Application & Digital Teams, Operations & Telecom, Infrastructure, Service Delivery, Asset Management, Program Management Office, Senior Management / SteerCo External System Vendors, Integrators, Site Contractors / Civil & MEP teams (as applicable)
Work Conditions
• Primary base: Head Office (HO). • Frequent travel to site locations required, including for project kick-offs, readiness checks, and go live support. • May require flexibility in working hours during critical milestones, go-lives, or risk-mitigation activities.