Overview
IT Operations and Service Delivery Manager (Qatari Jobs in Doha, Qatar at Confidential Jobs
Position: IT Operations and Service Delivery Manager (Qatari)
Key Roles & Responsibilities IT Infrastructure Management (Fleet & Land-Based):
- Oversee end-to-end IT infrastructure operations across Company vessels and shore-based offices.
- Ensure vessel IT Infrastructure and systems are reliable, secured, and aligned with business operational requirements.
- Drive proactive maintenance schedules, incident response, and upgrades for fleet and land-based infrastructure.
- Coordinate with Company Business to minimize service disruptions and optimize technology uptime.
- maintain a detailed vessel IT architecture roadmap in collaboration with Company business stakeholders and in alignment with the IT Strategy.
- Lead evaluation, selection, and implementation of technology upgrades across Fleet and office environments.
Service Desk & End User Support
- Oversee the service desk team and ensure SLAs are met for all user requests, incidents, and support tickets.
- Implement and refine ITSM processes (ITIL-aligned), ensuring consistent user experience and resolution tracking.
- Analyze service metrics, drive root cause analysis, and propose automation or procedural improvements where necessary to IT Management.
- Maintain and update the IT service catalog and streamline support processes for Company end users
- Act as Liaison between IT Operations and Applications teams as well as Business Units to align service delivery with organizational needs
- Oversee end-user computing services, including laptops, desktops, printers, and peripheral devices, ensuring lifecycle management, standardization, reliability, and effective support across the organization.
- Lead and manage major incident escalation, ensuring rapid coordination across technical teams, vendors, and business stakeholders to minimize impact and restore services within agreed SLAs.
Cloud & Core Infrastructure (Windows/Linux)
- Direct the management of both Windows and Linux environments hosted on cloud and hybrid infrastructure.
- Ensure high availability, performance monitoring, capacity planning, and patching/maintenance compliance across platforms.
- Lead cloud migration or modernization efforts, ensuring cost optimization and security controls are in place ensuring the alignment with IT Strategy.
- Oversee the operations, availability, and performance of Company’s Data Center and Disaster Recovery (DR) environments, ensuring secure, resilient, and high-performing infrastructure supporting Company systems.
Stakeholder Management, Negotiation & Governance
- Influence business and IT stakeholders on investment and operational decisions.
- Lead technical evaluation during negotiations with third-party vendors, to drive value to Company.
- Manage contract lifecycle for all IT Operations services.
- Present infrastructure roadmaps, performance metrics, and risk mitigation plans to IT Management.
Strategy, Policy & Compliance
- Develop and enforce IT infrastructure policies, with a dedicated framework tailored for vessel environments.
- Develop, review and enhance all IT Operations processes and procedures to comply with the relevant IT standards, laws and frameworks.
- Define IT Operations objectives in alignment with IT Strategy, Company Business priorities, and regulatory requirements.
People Management
- Provide recommendations on new hires and ensure the availability of all resources required to perform assigned tasks and activities
- Lead, motivate and develop the IT Operations team; assign work, monitor performance and review results.
- Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism.
- Perform other job-related duties as assigned.
Key Requirements Education & Professional
Qualification:
- Bachelor’s Degree in Information Technology, Computer Engineering or equivalent.
Professional
Experience:
- At least 6-10 years experience in the field of Infrastructure and End-User facing Operations and IT Service Management.
- Minimum of 2 years experience in a managerial role.
- Proven experience supporting large-scale marine or fleet IT environments is preferred
- Demonstrated knowledge of ITIL Framework and/or ITSM (Incident, problem (including…
Title: IT Operations and Service Delivery Manager (Qatari
Company: Confidential Jobs
Location: Doha, Qatar
Category: