Overview
IT Manager Jobs in Sharjah, UAE at Dhofar Global
Role Purpose
Ensure all technology systems supporting commercial and operational performance are functional, accurate, and integrated. Govern data quality across the Customer Relationship Management, Enterprise Resource Planning, and reporting platforms. Deliver the technology roadmap defined in the Sales Playbook.
Key Responsibilities
Systems Management
• Maintain availability and performance of all core systems: Customer Relationship Management, Enterprise Resource Planning, e-commerce platform, and Business Intelligence dashboards
• Resolve all system incidents within agreed timelines: critical within four hours, standard within two working days
• Manage the Customer Relationship Management decision between Zoho and MBC customization
Data Governance
• Maintain the Minimum Data Dictionary and communicate it to all departments
• Complete monthly cross-system data reconciliation across Customer Relationship Management, Enterprise Resource Planning, and reporting
• Resolve all conflicting Stock Keeping Unit data across departments within five working days of identification
Control Tower Dashboard Management
• Build and maintain all Control Tower dashboards for all department heads
• Ensure all dashboards are refreshed and ready by Monday morning of each week
• Correct any dashboard data error within 24 hours of identification
Technology Roadmap Execution
• Execute the technology roadmap milestones defined in the Sales Playbook
• Track all roadmap milestones in the Master Tracker with owners, deadlines, and status
Title: IT Manager
Company: Dhofar Global
Location: Sharjah, UAE
