Overview
IT Incident Specialist Jobs in Riyadh, Saudi Arabia at Saudi Credit Bureau – SIMAH
Title: IT Incident Specialist
Company: Saudi Credit Bureau – SIMAH
Location: Riyadh, Saudi Arabia
JOB PURPOSE / ROLE:
Technical responsible for managing, investigating, and resolving IT incidents in compliance with SAMA regulations and service levels.
AREAS OF RESPONSIBILITY:
Policies, Processes &Procedures
Follows all relevant functional policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day- to-day operations
Monitor and respond to IT incidents affecting organizational Systems/Assets
Process incidents through IT service desk platform with complete documentation
Perform root cause analysis and implement technical solutions
Create incident records with reference numbers, timestamps, and classifications
Coordinate incident resolution with IT teams within service levels
Maintain incident evidence and system logs for compliance and BCM
Conduct post-incident analysis and document lessons learned
Track incident metrics and SLA compliance
Monitor critical systems for customer-impacting issues
Assess incident impact on finance, data, customers, and reputation
Manage incident escalations per defined procedures
Safety, Quality & Environment
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
Reporting
Supervise in the preparation of timely and accurate reports of SIMAH to meet company and department requirements, policies, and standards
Related Assignments
Performs other related duties or assignments as directed.
QUALIFICATIONS & EXPERIENCE:
Minimum Qualifications:
Bachelors in IT, Computer Science, or related field
ITIL Foundation preferred
Minimum Experience:
3-4 years incident management experience
Documentation expertise
Language:
English: Advanced
TECHNICAL KNOWLEDGE AREAS:
IT service management platforms
Incident tracking systems
Technical documentation
Root cause analysis
CORE COMPETENCIES:
Communication & Openness: Openly & proactively sharing relevant knowledge, information & understanding with others. Using written & spoken word to share or collect information & exchange ideas
Integrity, Trust & Ethics: Behaving in an honest, fair & ethical manner. Showing consistency with SIMAH’s values in words & actions.
Teamworking & Cooperation: Working cooperatively with others from across departments towards the achievement of SIMAH’s strategic goals.
