Overview
IT Helpdesk Team Lead — On-Site Support; ITIL Certified Jobs in Doha, Qatar at Madre Integrated Engineering
Position: IT Helpdesk Team Lead — On-Site Support (ITIL Certified)
Madre Integrated Engineering seeks a Team Lead – IT Helpdesk / On-Site Support to supervise daily IT support operations and ensure timely resolution of incidents and service requests. You will manage helpdesk and on-site teams, monitor queues, handle escalations, and maintain shift coverage to meet SLAs.
This role requires 5–7 years in IT Helpdesk with 1–2 years in a leadership position, strong ITSM experience (SMAX preferred), Windows/Office 365/Teams proficiency, ITIL certification, and
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Title: IT Helpdesk Team Lead — On-Site Support; ITIL Certified
Company: Madre Integrated Engineering
Location: Doha, Qatar
Category: