Overview
IT Helpdesk Support – technical support to end users Jobs in Abu Dhabi, UAE at TAT IT Technolgies
Position: IT Helpdesk Support – technical support to 1000+ end users
We have an urgent requirement for IT Helpdesk Support – technical support to 1000+ end users is required for one of our clients in Abu Dhabi, UAE.Strong
Experience of
technical support to 1000+ end users is a must for this role.
Strong Experience in troubleshooting and resolving hardware faults, specifically business models from HP, Dell, and Lenovo.
Strong experience in troubleshooting network printers, specifically:
Ricoh, HP, Xerox, Kyocera, and Samsung.
Strong experience in configuring and troubleshooting email accounts through Symantec Enterprise Vault agents.
Key Responsibilities
Provide Level 1 technical support to 1000+ end users by resolving incidents and service requests assigned to the IT Field Support team through the ITSM system, as per ITIL v3 standards.
Troubleshoot and resolve hardware faults in laptops and desktops, upgrade their memory and hard disk, specifically business models from HP, Dell, and Lenovo.
Setup and troubleshoot local and MF network printers, specifically:
Ricoh, HP, Xerox, Kyocera, and Samsung.
Troubleshoot and resolve software application faults on users’ computers, including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business Security Anti-virus.
Configure and troubleshoot email accounts, and email-archiving through Symantec Enterprise Vault agents.
Install and troubleshoot PKI certificates for employees’ email accounts.
Install, configure, and troubleshoot business applications on end user devices; workstations and smart phones, and provide knowledge transfer to end users.
Configure anti-virus software, mainly Trend Micro, on end-users’ workstations, and clean infected corporate laptops and desktops.
Prepare, install, and configure standard Windows images on end-users’ workstations.
Deploy Windows service packs, patches, and updates on all end user workstations.
Install, configure, and troubleshoot Cisco IP telephones of variant models.
Setup network configuration on end-users’ workstations.
Troubleshoot LAN/WAN connectivity issues for end-users.
Extend network cables from wall sockets to users’ workstations.
Update the “IT Operational Manual” on a regular basis.
Skills:
hardware troubleshooting, Cisco IP telephony, Dell, MS Office troubleshooting, network configuration, Windows imaging, Windows, technical support, anti-virus installation, network printer troubleshooting, email configuration.
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Title: IT Helpdesk Support – technical support to end users
Company: TAT IT Technolgies
Location: Abu Dhabi, UAE
Category: IT/Tech (IT Support, Technical Support, Desktop Support, HelpDesk/Support)
