Overview
IT Help Desk Support Jobs in Doha at ALM Data Systems
We are looking for an IT Help Desk Support professional to provide first-level technical assistance to end users and ensure timely resolution of IT-related incidents and service requests. The ideal candidate should have strong troubleshooting and customer-service skills and be able to communicate fluently in both Arabic and English.
Key Responsibilities
- Provide Level 1 technical support to end users through phone, email, remote support, and in-person assistance.
- Troubleshoot desktop, laptop, hardware, software, operating system, printer, and peripheral-related issues.
- Support Windows operating systems, Microsoft Office/Microsoft 365, Outlook, and other standard business applications.
- Assist with Active Directory-related activities including user accounts, password resets, account unlocking, and access issues.
- Troubleshoot basic LAN/WAN, Wi-Fi, VPN, and network connectivity issues.
- Log, categorize, prioritize, track, and resolve incidents and service requests through the ITSM/ticketing system.
- Escalate unresolved or complex technical issues to L2/L3 support teams and follow up until closure.
- Install, configure, and maintain desktops, laptops, software, printers, and other IT equipment.
- Assist with new-user onboarding, workstation setup, and access provisioning.
- Maintain proper documentation of incidents, resolutions, IT assets, and support activities.
- Ensure tickets are handled within defined SLA timelines and provide regular updates to users.
- Deliver professional and customer-focused technical support at all times.
Requirements
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
- Minimum 2–3 years of experience in IT Help Desk, Service Desk, Desktop Support, or IT Technical Support.
- Bilingual – fluent Arabic and English is mandatory.
- Must be currently based in Qatar – local candidates only.
- Good knowledge of Windows OS, Microsoft 365, Outlook, and Active Directory.
- Basic knowledge of networking and IT troubleshooting.
- Experience working with ITSM/ticketing systems.
- Strong communication, customer-service, and problem-solving skills.
- ITIL Foundation or other relevant IT certifications will be an advantage.
Experience:
- IT Help Desk Support: 2 years (Required)
Language:
- English and Arabic (Required)
Location:
- Doha (Required)
Work Location: In person
Title: IT Help Desk Support
Company: ALM Data Systems
Location: Doha
