Overview
IT Head – Operations, Security & Service Management Jobs in Dubai, United Arab Emirates at Adecco
Title: IT Head – Operations, Security & Service Management
Company: Adecco
Location: Dubai, United Arab Emirates
We are looking for an experienced IT leader to drive enterprise IT operations, infrastructure, security, service management and managed services governance across a large-scale hybrid technology environment for one of our client.
Key Responsibilities:
• Lead enterprise IT operations across infrastructure, cloud, service management, security, and application operations.
• Own hybrid infrastructure environments including on-premise and cloud platforms.
• Drive ITIL-based service delivery, incident, problem, change, and release management processes.
• Govern managed service providers, vendor performance, SLAs, and operational excellence initiatives.
• Lead disaster recovery, business continuity, and operational resilience programs.
• Establish and strengthen cybersecurity operations and compliance frameworks.
• Drive DevOps adoption, CI/CD practices, automation, and infrastructure-as-code initiatives.
• Oversee application operations, SDLC governance, release management, and development demand management.
• Manage operational budgets, licensing, vendor contracts, and technology investments.
• Partner with business and technology stakeholders to align IT services with business priorities.
Must-Have Technical Skills:
- Large-scale IT Infrastructure Management
- Hybrid Cloud Platforms (Azure preferred)
- IT Service Management (ITIL)
- Cybersecurity Operations & Compliance
- DevOps, CI/CD and Automation
- Disaster Recovery & Business Continuity
- Vendor, Managed Services & SLA Governance
- Application Operations & SDLC Governance
- Budget and Financial Management
- Enterprise IT Strategy and Leadership
Experience Required:
• 10–15 years of experience in IT Operations and Infrastructure Management.
• Minimum 5–7 years in a senior IT leadership role.
• Proven experience managing enterprise hybrid environments and managed services ecosystems.
• Exposure to enterprise platforms, cloud technologies, and security operations.
Preferred Certifications:
ITIL, PMP, CISSP, TOGAF, Cloud Architecture Certifications.
If you have led large-scale IT operations and thrive in complex enterprise environments, we'd love to hear from you.