Overview
IT APPLICATION LEAD Jobs in Riyadh, Saudi Arabia at Confidential
Title: IT APPLICATION LEAD
Company: Confidential
Location: Riyadh, Saudi Arabia
An IT Application Support Lead manages the availability, performance, and maintenance of critical business software. They oversee support teams, handle critical incident resolution (L2/L3), enforce SLAs, and bridge the gap between end-users and software development. This role combines technical troubleshooting, team leadership, and process optimization. [1, 2, 3]
Key Responsibilities
- Team Leadership: Mentor support engineers, manage shift schedules, and foster a collaborative environment.
- Incident & Problem Management: Track and resolve system issues, minimize mean time to resolution (MTTR), and perform root cause analysis (RCA).
- SLA & Performance Monitoring: Ensure applications meet service level agreements and monitor system health to prevent downtime.
- Release & Deployment: Coordinate software patching, updates, and transitions from QA to the production environment.
- Stakeholder Communication: Act as a subject-matter expert, providing functional and technical updates to business users. [1, 2, 3, 4, 5, 6, 7, 8]
Essential Qualifications
- Experience: Typically 5-8+ years in software support, production support, or development, with 2-3 years in a leadership capacity.