Overview
Inżynier systemu wsparcia operacyjnego Jobs in Dammam, Eastern, Saudi Arabia at Zeroone Sp. z o.o.
Title: Inżynier systemu wsparcia operacyjnego
Company: Zeroone Sp. z o.o.
Location: Dammam, Eastern, Saudi Arabia
OSS Application Support Engineer (NOC | Telecom | OSS)
Dammam, Saudi Arabia
International Telecom Environment
B2B agreement / Contractor role
Competitive salary (upon your experience), extras for weekend and night shifts
Role Overview
We are building an elite onsite NOC team to support mission-critical Telecom OSS platforms for a major operator in Saudi Arabia.
We are looking for a team of technically strong OSS Application Support Engineers who want to work close to live telecom networks, take real responsibility for system stability, and act as a trusted extension of the global support organization.
This is not a call-center role.
You will analyze, act, fix, configure, and stabilize systems on site, cooperating directly with remote L2/L3 experts and R&D teams.
Your Job
As part of the onsite Network Operations Center (NOC), you will be the first technical responder for OSS platforms supporting live telecom services.
You will resolve incidents independently at L1/L2 level, perform basic configuration and operational tasks, and ensure continuous service availability in a 24/7 environment.
Key Responsibilities
Hands-on Technical Support (L1/L2)
- Analyze and resolve software and application incidents related to Telecom OSS platforms
- Perform immediate corrective actions based on established procedures and system knowledge
- Handle simple and medium-complexity issues locally, escalating only advanced cases to L3 teams
NOC Operations & Incident Management
- Work directly in the Network Operations Center (NOC) environment
- Monitor systems using automated monitoring tools
- Manage incidents and service requests in line with SLA and operational procedures
- Support planned activities (maintenance windows, configuration changes, extensions)
OSS Application & Platform Operations
- Support core OSS domains:
- Service Desk
- Fault Management
- Performance Management
- Inventory Management
- Execute basic configuration tasks on Comarch OSS systems
- Support deployments, patches, hotfixes, and environment validation
Collaboration & Knowledge Flow
- Act as the onsite extension of the Global Support Team
- Cooperate daily with remote L2/L3 IT Support and R&D teams
- Clearly communicate issues, findings, and actions to both Client NOC and support team leader
- Maintain Runbooks, procedures, and troubleshooting guides
- Support testing and validation of fixes delivered by R&D
- Ensure operational knowledge is continuously improved and shared
Technology Exposure
You will gain hands-on experience with:
- Large-scale Telecom OSS environments
- Linux / Unix systems
- SQL-based troubleshooting
- APIs and scripting
- IoT Connect concepts and Smart BSS platform (introduction & operational understanding)
Who We’re Looking For
Education
- Bachelor’s degree in Computer Science, Telecommunications, IT, or related field
Experience
- Previous experience in the Telecom industry will be an asset
- Background in:
- OSS operations
- Application support
- NOC / Service Assurance / IT Operations
Technical Skills
- Linux / Unix (daily operational use)
- SQL (analysis & troubleshooting)
- Understanding of OSS processes and system workflows
- Ability to act independently and technically, not only forward tickets
Languages
- Fluent English – required
- Arabic – strong advantage
Availability
- Willingness to work onsite in Dammam
- Comfortable with 24/7 shift rotation