Overview

Installation Desk Advisor Jobs in Doha, Qatar at Vodafone

Position: Fixed Installation Desk Advisor

  • With expertise in OTDR/LSPM testing equipment, analyze the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G.
  • Coordinate with technology teams in operational acceptance of newly declared ready for connect buildings, towers, villas; create technical inventory report required to connect new customers; engage with Commercial and Business team to ensure already to connect buildings are published correctly on website.
  • Work and coordinate with Technology Operational teams to monitor the number of splitter ports per buildings and request for expansion based on utilization.
  • Ensure to understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling).
  • Fulfilling manual activities that is:
    • Uploading and tracking fixed line inventory—routers (ONT, CPE, STB) and fibre patch cords.
    • Calling customers for appointment booking, monitoring SLAs across multiple field vendors and areas.
    • Tracking order failures and following up with technology teams to ensure end‑to‑end fulfilment happens in 48 hours.
    • Manual disconnection of QNBN links based on disconnection request from customer.
  • Engage with relevant parties (QNBN, Vodafone roll‑out team) to get Kahramaa IDs for all eligible apartments and villas and involve in field team audit to validate compliance to scope of work and Vodafone way of working.
  • Own and maintain field service experience by providing regular training to field team on Vodafone way of working and ensuring field agents have Vodafone approved uniforms and IDs.
  • Track and report fixed line inventory issued to field partner and conduct reconciliation. Access Media first‑operator portal to check IPTV fulfilment status as part of troubleshooting and engage with field partners to ensure assigned orders are activated within the SLA.
  • Provide back‑office support to the field team to resolve technical issues identified during activation and engage with technology for uploading inventory and patching for new declared RFS building.
  • Review post‑installation feedback received from customer, take necessary action, provide feedback to relevant field partners, and monitor field team appointments to ensure teams reach on time.
  • Convert 90% of overall sales leads to successful installations, ensuring all delivered managed services are billed and generate daily reports for day‑to‑day activities.
  • Leverage MS Office tools (Power BI, Power Automate, PowerPoint) to provide insights and highlight trends that can support operational enhancement.
  • Perform any additional project, task or activities assigned or delegated by the Line Manager.

Qualifications Education

  • Bachelor’s or Engineering degree in telecommunications or equivalent.
  • Advanced knowledge in Fixed Fibre Services (FTTX) desirable.
  • Certification in MS Office tools such as Power BI or Power Automate is an add‑on.

Knowledge & Experience

  • 5 years of relevant experience in the service or telecommunications industry with a strong background in fulfilment across mobility and fixed.
  • Track record in managing vendors of diverse backgrounds to achieve high level of service with strong communication, engagement skills and ability to simplify complex information and articulate a vision in an empowering way.
  • Results‑oriented with knowledge to create training material and troubleshooting guides based on use‑case scenarios, understanding of FTTx fulfilment models and 5G services.
  • Experience with MS Office tools (Power BI, Power Automate) and excellent communication skills in English and Arabic (verbal and written).

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Title: Installation Desk Advisor

Company: Vodafone

Location: Doha, Qatar

Category:

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