Overview
Information Technology Technician Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Sharp Brains
Title: Information Technology Technician
Company: Sharp Brains
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Responsibilities
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issue
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user device
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacement
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
- Administered approved software installations, updates, and security patching in coordination with IT policies
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN client
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
- Offered VIP support and acted as the primary onsite contact during critical escalations or outage
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
- Assisted with Active Directory tasks, basic user account management, and smart hands support
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference
- Demonstrated familiarity with Windows OS environments, mobile device support