Overview
Information Technology Support Specialist Jobs in Riyadh, Saudi Arabia at FNRCO
Title: Information Technology Support Specialist
Company: FNRCO
Location: Riyadh, Saudi Arabia
Job Summary :
We are seeking an experienced and proactive IT Support Team Lead to oversee daily IT support operations while providing hands-on technical support to end users. The ideal candidate will have strong technical troubleshooting skills, experience managing a small IT support team, and the ability to deliver high-quality customer service in a fast-paced environment.
Key Responsibilities:
- Lead, supervise, and mentor a team of 5 IT support engineers, ensuring efficient service delivery and adherence to SLAs.
- Diagnose and resolve hardware, software, and network-related issues for end users.
- Provide technical support for Windows OS, macOS, laptops, desktops, printers, iPhones, peripherals, and basic network connectivity.
- Install, configure, and maintain computer systems, operating systems, and business applications.
- Perform preventive maintenance, hardware upgrades, repairs, and equipment replacements as required.
- Deliver technical guidance and end-user training to improve IT awareness and system usage.
- Manage support requests through the IT ticketing system, prioritize incidents, and ensure timely resolution within agreed service levels.
- Accurately document incidents, troubleshooting steps, resolutions, and technical procedures.
- Escalate complex technical issues to higher-level support teams when necessary and follow up until resolution.
- Maintain accurate records of IT assets, including hardware inventory, software licenses, and asset lifecycle management.
- Ensure compliance with IT policies, security standards, and operational procedures.
- Continuously identify opportunities to improve IT support processes and enhance user satisfaction.
Requirements :
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 4–7 years of experience in IT Support, Help Desk, or Desktop Support, with at least 2–4 years of team leadership experience.
- Strong experience supporting Windows, macOS, laptops, desktops, printers, iPhones, and peripheral devices.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience with ITSM/ticketing tools such as ServiceNow, Jira, Zendesk, Freshservice, or similar platforms.
- Strong knowledge of hardware troubleshooting, software installation, system configuration, and asset management.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to prioritize multiple tasks and work effectively under pressure.
- Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft, or Apple certifications are an advantage.
Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.com