Information Technology Support Specialist

Overview

Information Technology Support Specialist Jobs in Dubai, UAE at VaporVM

We are seeking a skilled IT Support Engineer to

join our team

in Dubai. This role encompasses Roadshow, Helpdesk, and PC Support responsibilities. The ideal candidate will be responsible for managing hardware calls, providing technical support, configuring IT devices, and ensuring efficient ticket resolution. A valid driver’s license and proficiency in English are required. Responsibilities   Roadshow Support:

Manage and resolve hardware calls in compliance with SLAs. Configure and install laptops, PCs, barcode scanners, RE cameras, and other IT devices. Perform BIOS configuration and provide onsite and desk-side support. Maintain and update records in Excel sheets. Troubleshoot and resolve technical issues efficiently.  Helpdesk Support:

Handle hardware-related calls and manage ticket assignments. Ensure adherence to SLAs for issue resolution. Order, image, and configure laptops and devices. Maintain detailed documentation and records in Excel sheets. Troubleshoot issues using ITSM tools, such as HPSM. Provide technical support for end-user applications and devices. Assist with IT equipment and software configuration and maintenance.  PC Support:

Escalate unresolved issues internally according to company policies. Respond to customer inquiries in a timely manner, following SLA guidelines. Follow up with users to ensure issue resolution. Serve as the first point of contact for technical assistance via phone, email, or ITSM tool. Properly log and document issues, incidents, and resolutions. Prioritize and manage multiple open issues simultaneously. Assist off-site technical staff with issue resolution.

Support various tasks and projects assigned by the Team Lead.  Qualifications  Bachelor’s degree in IT, Computer Science, or a related discipline (BE/BSc/BS). 2-3 years of experience in IT support or as a Help Desk Engineer. Proven experience in a help desk or technical support role. Strong knowledge of BIOS configuration and device installation. Proficiency in ITSM tools (experience with HPSM preferred).

Expertise in systems administration, hardware, and mobile device troubleshooting. Familiarity with Excel and Microsoft Office applications. Strong troubleshooting and

problem-solving skills

. Excellent

communication

and customer service skills. Ability to maintain detailed records and documentation. Virtual Desktop Interface (VDI) knowledge is a plus. A valid UAE driver’s license and own car are mandatory.

We are an

equal opportunity employer

and encourage workforce

diversity

. If you meet the qualifications and are ready for an

exciting

IT support role,

apply now

! Seniority level Mid-Senior level

Employment type

Full-time Job function Information Technology #J-18808-Ljbffr

Title: Information Technology Support Specialist

Company: VaporVM

Location: Dubai, UAE

Category: IT/Tech, Customer Service/HelpDesk