Overview
Information Technology Operations Manager Jobs in Abu Dhabi Emirate, United Arab Emirates at LEFTFIELD SOLUTIONS
Title: Information Technology Operations Manager
Company: LEFTFIELD SOLUTIONS
Location: Abu Dhabi Emirate, United Arab Emirates
The IT Manager will be responsible for overseeing all IT operations within the school, ensuring reliable, secure, and compliant technology services that support academic delivery and administrative functions.
The role will manage a small on-site IT team and act as the primary point of contact between the school, central IT function, and external vendors. It requires a hands-on operator who can balance day-to-day IT support with structured improvements in systems, security, and compliance aligned to education-sector standards.
Key Responsibilities
IT Operations & Service Delivery
- Oversee daily IT operations including infrastructure, networks, systems, and end-user support.
- Ensure high availability of classroom technologies, learning platforms, and administrative systems.
- Manage and mentor on-site IT support staff.
- Resolve escalated technical issues and ensure timely service delivery.
Education Technology Enablement
- Support digital learning platforms, classroom technologies, and faculty IT requirements.
- Work closely with teachers and administrative staff to ensure effective use of technology.
- Enable smooth operation of systems such as LMS, student information systems, and examination platforms.
IT Compliance & Governance
- Ensure compliance with UAE education authority requirements and internal group policies.
- Maintain IT policies covering data protection, acceptable use, and cybersecurity.
- Support audits and ensure proper documentation of systems and controls.
- Align with standards such as ISO/IEC 27001 where applicable.
Vendor & System Integrator Management
- Manage third-party IT vendors, service providers, and system integrators.
- Oversee maintenance contracts, support agreements, and service delivery performance.
- Coordinate procurement and implementation of IT solutions.
Infrastructure & Security
- Oversee network security, user access controls, backups, and endpoint protection.
- Ensure systems are regularly updated, patched, and secured.
- Monitor risks and implement basic cybersecurity controls appropriate for a school environment.
Coordination with Group IT
- Act as the liaison between the school and central IT/CTO office.
- Ensure alignment with group-wide IT standards, tools, and initiatives.
- Support rollout of group-level systems and upgrades within the school.
Qualifications, Experience, & Skills
Required Experience
- 10+ years of experience in IT operations or IT support management.
- Prior experience within schools, universities, or education institutions is mandatory.
- Experience managing small IT teams and working in end-user–intensive environments.
- Strong understanding of IT infrastructure, networks, and end-user support.
- Experience supporting education systems (LMS, student systems, classroom tech).
- Vendor management and service coordination capability.
- Working knowledge of IT security and compliance requirements.
Education & Certification
- Bachelor’s degree
- ITIL 4 Foundation
- Networking certification (CCNA or equivalent)
- Microsoft Certifications