Overview
Information Technology Operations Engineer Jobs in Doha, Qatar at Vodafone
Description for Internal Candidates
We believe that, when working together, humanity and technology can find the answers and create a better future for all. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive, and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward.
Responsibilities for Internal Candidates
Manage End-to-End Service management team activities and assess the commercial impact of service interface changes.
Ensure contributions to Post Incident Reviews are provided for major incidents and are fully documented within the Problem management system, identifying and tracking root causes and remedial actions through to completion within agreed timescales.
Work on large propositions, managing other End-to-End Service managers as required.
Be proactive in a service transition environment with a good understanding of ITIL.
Adapt and develop recognized ITIL conform ant processes and tools according to commercial and governance needs.
Lead varied End-to-End Service Management teams within an IT operations framework.
Have knowledge and/or experience of governance and control of benefits-driven projects.
Identify and address underlying service problems across Vodafone’s IT network to improve customer experience.
Ensure delivery is Right First Time from the customer’s perspective, at the desired time.
Maintain quality of business as usual activity while driving transformational change.
Be a recognized subject matter expert within the e2e Service Management Lifecycle & Specific domains.
Maintain an effective Service Managementcommunicationplan.
Maintain a database of Known Errors and Workarounds.
Mentor new team members and train them in role preparation and team processes/procedures.
Manage incidents through to technical conclusion, meeting Vodafone’s SLAs and service expectations.
Act as a bridge between the Business and the Service Management function, contributing to major incidents and facilitating resolution with Technology and Business stakeholders.
Take ownership of contacting both internal and external partners as per defined processes and escalate issues with resolution.
Qualifications & Must Have:
Bachelor’s degree in Computer Science, IT, or a relevant field from a reputed University.
Experience in managing End-to-End Service management team activities and assessing the commercial impact of service interface changes.
Must be a Qatari National.
Expertise in working on large propositions requiring management of other End-to-End Service managers.
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Title: Information Technology Operations Engineer
Company: Vodafone
Location: Doha, Qatar
Category: IT/Tech, Management
