Overview
Incident & Risk Manager Jobs in Sharjah, UAE/Dubai at Dautom
We are looking for an experienced & to support a major government organisation in leading Major Incidents
, Problem Management
, IT Risk Management
, and Governance across mission‑critical services.
Location: Sharjah
⏳
Duration: 12 Months (Extendable)
️
Client: Government Entity
⏰
Notice Period: Maximum 30 Days
Note: Candidate must be locally available in UAE with an attested degree.
Ideal candidates should have strong experience handling war rooms
, r
oot cause analysis
, risk assessments
, ITSM practices
, and working with cross‑functional teams (NOC/SOC/Cloud/Security).
ITIL v4 expertise is mandatory.
- ✔ Lead and manage Major & Critical Incidents, acting as Incident Commander
- ✔ Drive incident triage, troubleshooting, escalation, and communication
- ✔ Prepare PIRs, RCA reports, executive summaries, and dashboards
- ✔ Conduct structured RCAs using 5 Whys, Fishbone, FMEA, etc.
- ✔ Maintain the IT Risk Register, define mitigation plans, and ensure compliance
- ✔ Align processes with ITIL v4, ISO 27001, NCEMA standards
- ✔ Support audits, update SOPs/runbooks for Incident, Problem & Risk Mgmt.
- ✔ Drive trend analysis, CSI initiatives, and service improvements
- ✔ Collaborate with multi‑disciplinary teams (NOC, SOC, Cloud, Security, Vendors)
- 7–12 years in IT Service Management roles
- Strong experience in Major Incident handling &
war room coordination - Exposure to NOC/SOC
, cloud environments
, and mission‑critical systems - Solid background in IT risk assessment &
mitigation planning - Expertise in ITIL v4 (Mandatory)
- Familiarity with ISO 27001, NCEMA, NIST
-
Experience with
Service Now or similar ITSM platforms - Excellent communication, stakeholder management & crisis leadership skills
- • ITIL v4 Managing Professional / Intermediate
- • COBIT / Risk Management (PMI‑RMP or equivalent)
Interested candidates with relevant experience can also connect with Shaloo Rani on Linked In here
or send resume at along with current salary, expected salary, and notice period details.
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Title: Incident & Risk Manager
Company: Dautom
Location: Sharjah, UAE/Dubai
Category: