Overview
In-Room Dining Supervisor – Fairmont Jobs in Doha, Qatar at Accor
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Job Description
Scope and Objectives
You are responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Assistant Manager and offer support in ensuring that the highest standards of service are offered to our guests.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of his / her specific area
Follow the Care Programme at all times
Follow up on all financials, LQA, Forbes and Trust You targets
Is aware of the daily, monthly and yearly financial targets
Actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner
Attend daily briefings prior to commencement of shift
Ensure all appropriate equipment is on hand for each service period
Attend trainings and monitor waiters’ performances
Responsible of the grooming of all waiters
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the Assistant Manager
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet is maintained at the highest levels
Create opportunities for upselling products
Develop the waiter’s team to strive for excellence
Inspires heartists to create a flow of new and ‘improved’ ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across the outlet
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
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Title: In-Room Dining Supervisor – Fairmont
Company: Accor
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Food & Beverage, Catering, Server/Wait Staff), Restaurant/Food Service (Food & Beverage, Catering, Server/Wait Staff)
