Overview
ICQA Supervisor Jobs in Jeddah, Saudi Arabia at SupportFinity™
Job Description
As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. You will identify training needs, manage absences and performance, coach and continuously monitor your department to engender a greater culture of productivity. You will supervise day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations.
- Set and clarify departmental requirements and expectations while fostering teamwork, collaboration and open communication.
- Understand and enforce safety procedures, ensure safe working practices, document accidents/incidents timely.
- Prioritize appropriately and meet deadlines.
- Exhibit professional behavior while coping well with ambiguity and change.
- Drive results, approach obstacles proactively.
- Ensure company policies are communicated and enforced consistently.
- Sourcing and nurturing ideas, rolling them into improvement plans.
- Share best practices across all departments, shifts and within the organization.
- Work closely with HR, Facilities, Safety and IT to secure support and resources for projects and initiatives.
- Track production metrics, utilize data to develop strategies for continuous improvement and reporting to management.
- Assist with the establishment of long‑term operational strategic plans.
- Mentor, provide training and development to optimize performance, create organizational depth and individual growth.
- Recognize top performance, coach and apply progressive discipline for poor performance.
- Propose and implement improvements in equipment and processing methods.
- Conduct timecard reviews daily and weekly to ensure pay accuracy.
- Perform other duties with flexibility as assigned, rotate to other shifts or departments, and work extended hours and holidays as needed.
- Arrive at least 30 minutes early and remain at least 30 minutes at the end of shift to complete passdowns, reports and timecard reviews.
Basic Qualifications
- 1+ years of experience with Microsoft Office products and applications.
- High school diploma or equivalent.
- Ability to work a flexible schedule, shift, work area, including weekends, nights, and/or holidays.
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- Work 40 hours per week, including overtime as required.
Preferred Qualifications
- Honesty with highest integrity; dedication to quality and high standards.
- Supportive of values following policies and procedures; positive, ambitious, energetic, hardworking with a strong work ethic.
- A team player who values co-workers’ opinions and treats everyone with courtesy and respect.
- Ability to communicate effectively and take direction; dependable, responsible, reliable, and mature.
- Exceptional listener, well organized, and has an eye for detail.
- Experience working in a team environment, providing honest and direct feedback.
- Ability to handle ambiguity, changing priorities and using good judgment in stressful situations.
- Experience with performance metrics; analytical problem‑solving skills.
- Self‑motivated, structured, accurate, result‑driven, ready to improve and open to change.
- Proven history of meeting the requirements of internal and external customers, responding promptly, thoroughly and timely.
- Ability to multi‑task and handle multiple issues concurrently.
- Experience in MS Office, other operating systems, warehousing systems and applications such as Warehouse Management Systems (Highjump).
- Experience in a fulfillment center environment that may be noisy, requiring frequent walking, standing for long periods, lifting up to 50 pounds, bending and using mechanical equipment.
- Flexible to work a variety of hours as the business demands, including overnight, weekends and holidays.
Accommodation Statement
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Title: ICQA Supervisor
Company: SupportFinity™
Location: Jeddah, Saudi Arabia
Category: