Overview
HVAC – AMC Sales Engineer | Retail | OMASCO | Oman Jobs in Oman at Al Futtaim Group
Overview of the role:
Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost
What you will do:-
Description of Accountability:
Sales Generation & Target Achievement: –
- Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
- Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
- Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
- Consistently meet or exceed assigned monthly and quarterly AMC sales targets.
Strategic Client Management –
- Develop and maintain strong professional relationships with key decision-makers and facility managers.
- Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
- Handle escalations promptly and collaborate with the service team to ensure SLA compliance. and prevent future disputes.
- Handle escalations promptly and collaborate with the service team to ensure SLA compliance
Payment Collection & Accountability –
- Take complete ownership of AMC payment collections — from invoicing to closure.
- Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.
- Work closely with accounts to resolve discrepancies and maintain accurate ledgers
Daily Reporting & CRM Updates –
- Submit structured daily reports covering
- Number of client meetings and calls made
- Leads generated and follow-up status
- AMC quotations shared and orders secured
- Collections made and outstanding issues
- Maintain up-to-date and accurate records Escalate any client or operational delays to management proactively.
Market Intelligence & Competitor Awareness –
- Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
- Suggest improvements in AMC offerings based on feedback and industry trends
Title: HVAC – AMC Sales Engineer | Retail | OMASCO | Oman
Company: Al Futtaim Group
Location: Oman
