Overview
House & Guest Relations Coordinator Jobs in Istanbul, Istanbul, Türkiye at Soho House & Co
Title: House & Guest Relations Coordinator
Company: Soho House & Co
Location: Istanbul, Istanbul, Türkiye
We are looking for “House & Guest Relations Coordinator” with the qualifications below:
High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
Must be fluent in English and second language is a plus
Must be computer literate. Knowledge of OPERA is a plus
Job Description
Supply guests/members with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Memberships, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction and record it to OPERA and Fresh desk.
Provides services that are above and beyond for customer satisfaction and retention.
Records guest issues and guest preferences to Fresh desk.
Respond to special requests from guests with unique needs.
Maintains high visibility in public areas during peak times.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a leader in displaying outstanding hospitality skills.
Communicate SAG arrivals to designated personnel for escort and delivery of amenities.
Responds to Booking.com and Expedia guest reviews.
Sends pre-arrival emails.
Places arrival, mid stay and departure calls to guests and members.
Shares daily SAG, In House and Arrival guest incident and preference reports.
Use the guest/member name when possible.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests/members according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Members.
