Overview
Hotel Operations Manager Jobs in Dubai at Naik Foundation
The Hotel Operations Manager oversees the daily operations of the hotel to ensure exceptional guest experiences, operational efficiency, and compliance with company standards. The role supervises key operational departments, coordinates cross-functional activities, manages staff performance, and supports the achievement of financial and service objectives.
Key ResponsibilitiesOperations Management
- Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, Security, and Guest Services.
- Ensure all departments operate efficiently and in accordance with hotel policies and standard operating procedures.
- Monitor service quality and implement improvements to enhance guest satisfaction.
- Coordinate departmental activities to ensure seamless hotel operations.
Guest Experience
- Ensure exceptional customer service and promptly resolve guest concerns and complaints.
- Monitor guest feedback, online reviews, and satisfaction scores to identify areas for improvement.
- Maintain a welcoming, safe, and comfortable environment for all guests.
Leadership and Team Management
- Lead, coach, and motivate department managers and operational staff.
- Conduct performance evaluations and provide regular feedback and development opportunities.
- Support recruitment, onboarding, training, and employee retention initiatives.
- Promote teamwork, accountability, and a positive workplace culture.
Financial Management
- Assist in preparing and managing departmental budgets.
- Monitor operating costs and implement cost-control measures without compromising service quality.
- Analyze operational reports, occupancy levels, labor costs, and revenue performance.
- Support initiatives to maximize profitability and operational efficiency.
Quality, Safety, and Compliance
- Ensure compliance with health, safety, hygiene, and fire regulations.
- Maintain hotel standards through regular inspections and quality audits.
- Ensure compliance with local laws, licensing requirements, and company policies.
Facilities and Maintenance
- Coordinate with the Engineering and Housekeeping departments to maintain hotel facilities and equipment.
- Ensure preventive maintenance programs are implemented and completed on schedule.
- Monitor cleanliness, maintenance standards, and asset preservation throughout the property.
Reporting and Administration
- Prepare daily, weekly, and monthly operational reports.
- Analyze operational performance and recommend process improvements.
- Maintain accurate operational records and documentation.
- Support the General Manager in strategic planning and operational decision-making.
Pay: AED6,674.06 – AED20,252.48 per month
Work Location: In person
Title: Hotel Operations Manager
Company: Naik Foundation
Location: Dubai
