Overview
Hotel Manager Jobs in Abu Dhabi at Al Marina Holding
Job Summary
The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest satisfaction, operational efficiency, profitability, and compliance with company standards. The role involves managing all operational departments, driving revenue, maintaining service excellence, and leading the hotel team to achieve organizational goals.
Key ResponsibilitiesOperations Management
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Recreation.
- Ensure smooth coordination between departments to deliver exceptional guest experiences.
- Monitor daily operational performance and implement improvements where necessary.
- Ensure compliance with hotel policies, SOPs, and brand standards.
Guest Experience
- Maintain high levels of guest satisfaction through excellent service delivery.
- Address guest complaints promptly and professionally.
- Monitor guest feedback and implement corrective actions to improve service quality.
- Foster a culture of hospitality and personalized guest service.
Financial Management
- Prepare and manage departmental budgets and operational expenses.
- Monitor revenue, occupancy, ADR, RevPAR, and other key performance indicators.
- Implement cost-control measures while maintaining service quality.
- Maximize profitability through effective revenue and expense management.
Leadership & People Management
- Lead, coach, and motivate department heads and employees.
- Conduct regular performance evaluations and provide constructive feedback.
- Identify training needs and support employee development.
- Promote teamwork, accountability, and a positive working environment.
Sales & Business Development
- Support the Sales and Marketing team in driving occupancy and revenue.
- Build and maintain strong relationships with corporate clients, travel agents, and business partners.
- Identify opportunities to enhance guest services and increase hotel revenue.
Compliance & Safety
- Ensure compliance with UAE labor laws, health and safety regulations, and hospitality standards.
- Oversee emergency preparedness and security procedures.
- Ensure adherence to hygiene, sanitation, and food safety standards.
- Monitor compliance with licensing and regulatory requirements.
Reporting
- Prepare daily, weekly, and monthly operational reports.
- Present business performance updates to senior management.
- Analyze operational data and recommend strategic improvements.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Master’s degree is an advantage.
Experience
- Minimum 3–7 years of progressive experience in the hospitality industry.
- At least 3–5 years in a Hotel Manager, Operations Manager, or similar leadership role.
- Experience managing full-service hotels is preference.
Work Location: In person
Title: Hotel Manager
Company: Al Marina Holding
Location: Abu Dhabi
