Overview
Hostess Jobs in Doha, Qatar at The Ned & Ned’s Club
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
JobPurposeWe are looking for a Greeter/Hostess to work within The Ned Doha. If you have experience as a Hostess/Greeter in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate and knowledgeable about fresh food and good service, then we want to hear from you!
Responsibilities
Warmly welcome guests upon arrival and provide a gracious first impression.
Manage reservations for dining, spa appointments, and other hotel amenities withprecisionand efficiency.
Escort guests to their tables and ensure seating arrangements are comfortable and in line with their preferences.
Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations as needed.
Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations.
Collaborate closely with other hotel staff members to ensure seamless operations andexceptional servicedelivery.
Promoteupselling opportunitiesand special offers to enhance theguest experienceand maximize revenue.
Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.
Adhere to all hotel policies, procedures, and safety regulations to ensure a safe and pleasant environment for guests and colleagues alike.
Qualifications
Excellentcommunication skills, both verbal and written, with a warm and welcoming demeanor.
Strong organizational skills andattention to detailto manage reservations and guest requests effectively.
Ability to multitask, prioritize tasks, and adapt to changing circumstances in afast-paced environment.
Team player with apositive attitudeand a genuine passion for providing exceptional hospitality.
Proficiency in multiple languages is an asset.
Flexibilityto work evenings, weekends, and holidays as required.
Work Experience & Knowledge
Previous experience in customer service, hospitality, or a related field preferred.
Computer proficiency – Excel, Windows, Outlook, PowerPoint and Publisher.
Hotel information system – Opera.
Competencies
Communication Skills:
Clear verbalcommunicationandactive listeningskills are crucial for understandingguest needsand providing assistance.
Customer Focus:
Anticipatingguest needs, providing personalized service, and ensuringguest satisfactionare central to this competency.
Interpersonal Skills:
The ability to establish rapport, demonstrateempathy, and resolve conflicts diplomatically contributes to a welcoming and harmonious environment.
Organization and Time Management:
Managing reservations, seating arrangements, and guest inquiries requires strong organizational and time management skills.
Problem-SolvingAbilities:
Strongproblem-solving skillsenable hostesses to address issues promptly and find satisfactory resolutions while maintainingguest satisfaction.
AdaptabilityandFlexibility:
Hospitality environments aredynamic, with priorities often changing rapidly.
Professionalism:
This includes maintaining a polished appearance, adhering to hotel policies and procedures, and handling guest interactions with tact and discretion.
Sales andUpselling:
Promoting special offers, upgrades, and additional services to guests requires effecti…
Title: Hostess
Company: The Ned & Ned’s Club
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
