Overview
Hostess Jobs in Dubai, United Arab Emirates at The Dubai EDITION
Title: Hostess
Company: The Dubai EDITION
Location: Dubai, United Arab Emirates
Position Title: Hostess
Department: Food & Beverage
Location: The Dubai EDITION, Dubai, UAE
Position Summary
The Hostess is the first point of contact for guests and plays a key role in creating a warm, welcoming and memorable dining experience. The Hostess is responsible for greeting guests, managing reservations, coordinating seating arrangements and ensuring smooth guest flow while delivering exceptional service in line with EDITION brand standards.
Key Responsibilities
Guest Reception & Seating
- Welcome guests with a warm, professional and friendly attitude.
- Escort guests to their tables and present menus.
- Manage the restaurant seating plan to maximise efficiency and guest comfort.
- Coordinate with the restaurant team to ensure timely table turnover.
- Maintain an accurate waitlist and provide realistic waiting times during peak periods.
- Assist guests with special seating requests whenever possible.
Reservations & Guest Relations
- Handle restaurant reservations via phone, email and reservation platforms.
- Confirm daily reservations and accommodate special requests.
- Maintain accurate guest records and preferences where applicable.
- Address guest inquiries and resolve concerns professionally or escalate when necessary.
- Build positive relationships with guests to encourage repeat visits.
- Manage restaurant reservations efficiently using the SevenRooms reservation system, ensuring accurate bookings, guest profiles, seating arrangements and special requests are maintained.
- Basic computer knowledge, including Microsoft Office and restaurant reservation/POS systems.
Restaurant Operations
- Ensure the reception and waiting areas are clean, organised, and presentable at all times.
- Coordinate closely with servers, bartenders, and restaurant supervisors to optimise service flow.
- Monitor restaurant occupancy and communicate updates to the management team.
- Support the Food & Beverage team during busy service periods.
- Ensure menus, promotional materials and signage are up to date.
Service Excellence
- Maintain comprehensive knowledge of restaurant menus, promotions, operating hours and hotel facilities.
- Promote hotel dining outlets and special events.
- Deliver personalised service that reflects the luxury standards of The Dubai EDITION.
- Maintain professional grooming and appearance in accordance with hotel standards.
Health, Safety & Compliance
- Follow hotel hygiene, health and safety policies.
- Maintain confidentiality of guest information.
- Adhere to hotel policies, procedures and service standards.
Qualifications
- A diploma or Bachelor's degree in Hospitality, Hotel Management or a related field is preferred.
- Professional hospitality training is an advantage.
Experience
- Minimum 5 years of experience as a Hostess, Guest Relations Executive or Receptionist in a luxury hotel or fine dining restaurant.
- Previous experience in a five-star hotel or upscale restaurant is preferred.
- Experience using restaurant reservation systems is an advantage.