Overview
Hospitality / Hotel / Catering Operator, Guest Services Jobs in Doha, Qatar at Accor
Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We
support you
to grow and learn every day, making sure that work brings
purpose
to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS”
Job Description
We are seeking a dedicated and
customer-focused
Operator to
join our team
at Swissotel Corniche Park Towers Doha, Qatar. As an Operator, you will be the first point of contact for our guests, ensuring their needs are met with
professionalism
and warmth. This role is crucial in maintaining our reputation for
exceptional service
and creating memorable experiences for our visitors.
Answer incoming calls and greet guests with a friendly and professional demeanor
Provide information about hotel amenities, local attractions, and services
Handle guest inquiries, requests, and complaints efficiently and effectively
Coordinate with various departments to ensure seamless service delivery
Manage reservations, bookings, and guest information using our hotel management software
Assist with check-in and check-out procedures as needed
Maintain accurate records of all communications and transactions
Support other front desk operations during peak times
Ensure compliance with hotel policies and procedures at all times
Participate in ongoing training to enhance guest service skills and knowledge
Qualifications
Proven experience in a hospitality environment, preferably in a similar operator or front desk role
Exceptional communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
Proficiency in hotel operations and management software
Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy
Excellent multi-tasking abilities and attention to detail
Basic computer literacy and familiarity with office software
Flexibility to work various shifts, including nights, weekends, and holidays
Bachelor’s degree in Hospitality Management or equivalent experience preferred
Fluency in English required; knowledge of Arabic or other languages is a plus
Ability to stand for extended periods and assist with light lifting when necessary
Positive attitude and willingness to go above and beyond to ensure guest satisfaction
Additional Information
Your Team And Working Environment
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a
unique opportunity
to be at the heart of our hotel’s operations, providing critical support to our
leadership
team. If you thrive in a
fast-paced environment
, with a passion to do, and have exceptional
communication skills
, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel’s success.
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Title: Hospitality / Hotel / Catering Operator, Guest Services
Company: Accor
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Guest Services, Hotel Front Desk, Hospitality & Tourism)
