Overview
Helpdesk Operator Jobs in Doha at Mosanada Facilities Management Services
- Arabic and English speaker
- Requires CAFM experience
- Minimum 2 to 3 years working experience in customer service/hospitality environment.
- Pleasant, friendly and outgoing personality.
- Experience in handling customer’s enquiries and taking orders
- Self motivated and service orientated
- Possess excellent customer handling skills, well organized, proactive and independent
- Good command of spoken and written English & Arabic
- Computer literacy (e.g. MS Office)
- Pro-active in meeting customer’s requests
- Able to multi-task
- Working Schedule : Routine Shift 24 x 7
- Attend all incoming telephone/E-Mails customer queries and complaints; and complaints due to system component breakdowns.
- Ensures all complaints or queries are answered and act promptly.
- Ensure all response time; remedial action and rectification time are to be recorded accurately.
- Perform proper documentation and filings, organized indexed filing for easy retrieval of the same.
- Update daily information on In-house CAFM database where necessary
- Attend to all transportation needs for the operation needs and requirements
- Able to work under tight deadlines
- Perform emergency support duty, if required
Pay: QAR3,000.00 – QAR3,500.00 per month
Application Question(s):
- Do you speak Arabic and English?
- What is your current salary?
- What is your expected salary?
- Do you have a notice period? (30 days, 60 days, or Immediate Joiner)
Work Location: In person
Title: Helpdesk Operator
Company: Mosanada Facilities Management Services
Location: Doha
