Overview
Helpdesk Agent Jobs in Riyadh, Saudi Arabia at Snc-Lavalin
## Helpdesk Agent Apply locations:
SA.KAPSARC.Riyadh time type:
Full time posted on:
Posted Todayjob requisition :
R-158590###
** Job Description
** Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins
* Provide prompt resolution to customer inquiries by providing appropriate and accurate information
* Accurately document and update records in required systems
* Follow up in a timely manner to ensure customer satisfaction
* Understand all programs, systems, and procedures necessary to perform job effectively
* Where applicable, communicate with customers to attempt to bring resolution
* Communicate feedback and progress to management
* Maintain diplomacy and tact when dealing with upset or escalated calls
* Escalate customer complaints and/or calls through the appropriate channels to management
* Provide feedback to management concerning possible problems or areas of improvement
* Make recommendations to implement improved processes
* Perform other duties as assigned by management
* Ability to maintain the highest level of confidentiality
* Proficient personal computer skills, including Microsoft Office
* Excellent interpersonal, written, and oral communication skills
* Ability to work in a team fostered environment
* Ability to work in a multi-tasked environment
* Ability to prioritize and organize work
* Ability to adapt to a flexible schedule###
** Worker Type
** Employee###
** Job Type
** Regular*At
* * AtkinsRéalis**, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.*### About UsCreated by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people.
We create sustainable solutions that connect people, data and technology to transform the world’s infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital.
The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at Atkinsrealis or follow us on Linked In.
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Title: Helpdesk Agent
Company: Snc-Lavalin
Location: Riyadh, Saudi Arabia
Category: