Overview
Help Desk & System Engineer ( Saudi Jobs in Riyadh, Saudi Arabia at SWATX
Position: Help Desk & System Engineer ( Saudi )
Technical Support:
Providing first-line technical assistance to end-users for hardware, software, and network issues
Troubleshooting and resolving technical problems via phone, email, or in person
Walking users through problem-solving steps
Escalating complex issues to higher-level support teams
Maintaining a log of support requests and resolutions
System Administration:
Installing, configuring, and maintaining computer systems and applications
Managing user accounts and permissions
Monitoring system performance and identifying potential issues
Performing system backups and ensuring data security
Implementing and maintaining network infrastructure
Contributing to IT projects and upgrades
Requirements
He must have at least 6 years experience
He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
Providing technical support for systems and networks and solving problems Effectively.
Managing, configuring and enabling assistance systems and networks To ensure continuity
Implement security procedures and monitor network performance.
Provide technical guidance to users and achieve higher Satisfaction levels
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Title: Help Desk & System Engineer ( Saudi
Company: SWATX
Location: Riyadh, Saudi Arabia
Category: IT/Tech (IT Support, Technical Support, Systems Administrator, HelpDesk/Support)
