Overview
Help Desk Support Specialist Jobs in Medina, Al Madinah, Saudi Arabia at TechSA
Title: Help Desk Support Specialist
Company: TechSA
Location: Medina, Al Madinah, Saudi Arabia
For Saudi National in Madinah ONLY
We’re Hiring: Help Desk Technical Officer
Location: Madinah
Shift: 24/7 Rotational Shifts
About the Role:
Join our Centralized Help Desk Team and play a critical role in handling technical complaints and service requests from airport stakeholders. As a Help Desk Technical Officer, you will ensure smooth operations by receiving, categorizing, and dispatching complaints while monitoring resolutions and keeping requesters updated.
Key Responsibilities:
✅ Receive & Log Complaints through multiple channels (phone, email, web portal, mobile app, in-person).
✅ Categorize Complaints based on priority (electrical, mechanical, civil, IT).
✅ Dispatch Complaints to the relevant maintenance teams for swift resolution.
✅ Monitor Ticket Progress and ensure timely issue resolution.
✅ Provide Real-Time Updates and follow up to ensure customer satisfaction.
Qualifications & Skills:
Fluent in Arabic and English (both spoken and written).
Experience in technical support/help desk operations (airport systems experience is a plus).
Strong communication and problem-solving skills.
Knowledge of maintenance and facility management terminology in an airport environment.
Ability to work in a fast-paced, 24/7 environment.
Familiarity with ticketing systems and escalation procedures.
