Overview
Help Desk Support Engineer Jobs in Doha, Qatar at Vistas Global
Title: Help Desk Support Engineer
Company: Vistas Global
Location: Doha, Qatar
Helpdesk / Desktop Support Engineer
Job Summary Provide desktop support, troubleshoot end-user issues, maintain workstations, and deliver hardware and software support while ensuring timely incident resolution.
Key Responsibilities
• Desktop support for end users.
• Troubleshoot hardware, software, printer, and basic network issues.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Perform workstation maintenance and upgrades.
• Log, track, and resolve incidents according to SLAs.
• Provide user support and communicate effectively with stakeholders.
Mandatory Requirements
• Bachelor’s degree in an IT-related field.
• Minimum 5 years of relevant experience.
• Strong communication skills.
• ITIL certification (Mandatory).
Key Skills Desktop Support, Troubleshooting, Workstation Maintenance, Hardware Support, Software Support, Windows OS, MS Office, IT Helpdesk, Incident Management.