Overview
Help Desk SpecialistDubai UAE Jobs in Dubai, UAE at FallenAmbers
Job brief Weare looking for a customer service oriented Help desk specialist toprovide technical support to users in an efficient and accuratemanner. You will be considered as the firm’s front linerand you will solve basic technical problems and provide support forall assigned areas. The goal is to make sure that customer value ismaintained to the standards set forth by the company.
Responsibilities  Providefirstlevel contact and convey resolutions to customerissues Properly escalate unresolved queries tothe next level of support Track route andredirect problems to correct resources Updatecustomer data and produce activity reports
Walk customers through the problemsolvingprocess Follow up with customers providefeedback and see problems through to resolution
Utilize excellent customer service skills and exceedcustomers’ expectations Ensureproper recording documentation and closure
Recommended procedure modifications orimprovements Preserve and grow your knowledgeof help desk procedures products and services Requirements Proven working experience in providing Help Desksupport Proficiency in English Working knowledge of help desk software databases andremote control Strong clientfacing andcommunication skills Advanced troubleshootingand
multitasking
skills Customer serviceorientation BS degree in Information Technology Computer Science or equivalent Skillshelpdesk software, databases , remote control,
customer satisfaction
,database management, client communications, providing customerservice   Key Skills  user account,Active Directory,Customer Service,Information Technology,desk support,End user,
Project Management
,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type
:
Full Time
Experience:
years Vacancy: Â 1
Title: Help Desk SpecialistDubai UAE
Company: FallenAmbers
Location: Dubai, UAE
Category: Customer Service/HelpDesk (HelpDesk/Support, Technical Support, Customer Service Rep)
