Overview
Help Desk Agent Jobs in Riyadh, Saudi Arabia at IFAS
Title: Help Desk Agent
Company: IFAS
Location: Riyadh, Saudi Arabia
As a help desk agent/ CAFM operator, you will be required to respond to queries in person and over the phone. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.
Job Duties:
Operate and manage the CAFM system to schedule and monitor planned preventive maintenance and reactive maintenance tasks.
Input, update, and maintain accurate data in the CAFM system, including asset details, maintenance schedules, and work order information.
Generate, assign, and close work orders for maintenance and repair activities.
Monitor and ensure timely completion of all PPM and reactive maintenance tasks according to service level agreements.
Prepare regular and ad hoc reports on work order status, asset performance, and maintenance trends.
Analyze CAFM data to provide insights for optimizing operations and resource allocation.
Ensure the integrity and accuracy of all data entered into the CAFM system.
Liaise with maintenance teams, contractors, and stakeholders to ensure timely updates and resolution of tasks.
Support the facilities management team with real-time updates on work order progress and asset performance.
Identify and report issues or inefficiencies in the CAFM system to the IT or CAFM team.
Suggest enhancements to the CAFM system to improve usability and functionality.
Conduct regular checks to ensure the system is fully operational and up-to-date.
Ensure compliance with organizational policies, procedures, and regulatory standards.
Maintain detailed records and documentation of assets, maintenance schedules, and completed tasks.
Skills and Qualifications:
Proficiency in operating CAFM software.
Strong organizational and multitasking abilities.
Attention to detail and accuracy in data management.
Analytical skills to interpret data and generate actionable insights.
Excellent communication and interpersonal skills to interact with teams and stakeholders.
