Overview
Head of Service Jobs in Riyadh, Saudi Arabia at KONE Automatiktüren GmbH
Head of Service
Location:
Riyadh
Time Type:
Vollzeit
Posted on:
Vor mehr als 30 Tagen
Job Requisition : R0644729
Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
It’s time to make a move. Join our flow.
We are seeking a Head of Service to deliver exceptional service to both our team and customers based in Riyadh, Saudi Arabia.
The Head of Service will be responsible for:
Leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives.
Driving key business change initiatives and ensuring the realization of business benefits.
Fostering a customer-centric culture and service-oriented mindset.
Accountability for the safety of employees and end-users, ensuring safety is a mindset without any compromises.
Ensuring a high level of customer satisfaction in the region or unit.
Leading Maintenance operations and ensuring the quality and profitability of service delivery.
Cascading the FL and regional direction and targets to the team.
Setting Individual Operations Plans for supervisors to support their objectives.
Regularly following up on progress.
Driving the deployment and following up on KONE Way initiatives in the area.
Sales Responsibilities:
Setting, communicating, and following received orders and monetary value sales targets according to market potential and FL unit guidelines.
Collaborating with FL repair sales manager to ensure the correct offering and value propositions are available and used by the operations team.
Leading and coaching the team of supervisors and managing their performance through weekly 1-on-1 Traction Control discussions, regular field/customer visits, and audits.
Developing the competences of the maintenance operations team.
Customer Focus:
Actively working with customers to find ways to win with them.
Coaching the team of supervisors and technicians to be customer-centric.
Ensuring customer experience acceleration touchpoints are followed throughout the maintenance contract lifecycle.
Minimum Requirements:
Bachelor’s degree in Engineering.
10+ years of experience managing maintenance or service teams.
Experience in the Elevator and Escalator industries or similar sectors.
In-depth understanding of service and maintenance industry best practices.
Proficiency in both verbal and written communication in English and Arabic.
Excellent communication skills for effective stakeholder and team engagement.
Strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.
Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird.
Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
Weitere Informationen finden Sie unter…
#J-18808-Ljbffr
Title: Head of Service
Company: KONE Automatiktüren GmbH
Location: Riyadh, Saudi Arabia
Category: Management (Operations Manager, Business Development, Client Relationship Manager)
