Overview
Head of Operations – Holiday Homes – Ventura Stays Jobs in Dubai at Ventura Prime Stays
About Ventura Stays
Ventura Stays is a premier luxury holiday home management company in Dubai, offering exceptional short-term rental experiences for travelers while maximizing returns for property owners. We provide full-scale property management solutions, ensuring compliance, operational excellence, and 5-star guest experiences.
As we continue to expand, we are looking for a strategic, results-driven, and highly organized Head of Operations to oversee our entire holiday home portfolio and streamline our operations.
Your Role:
As Head of Operations, you will play a critical role in ensuring seamless property management, compliance with Dubai’s holiday home regulations, and delivering a top-tier guest experience. You will be responsible for optimizing processes, managing teams, and driving operational efficiency to support the company’s growth.
Key Responsibilities:
Operational Strategy & Leadership:
Develop and implement efficient operational processes to enhance performance across all properties.
Oversee the end-to-end management of luxury holiday homes, ensuring flawless execution of guest stays and owner relations.
Lead and optimize property onboarding, maintenance, guest services, and revenue management strategies.
Establish key performance metrics (KPIs) and drive continuous improvement in occupancy rates, profitability, and guest satisfaction.
Collaborate with the CEO to scale operations, introduce new technology, and drive automation for property management.
Property Management & Compliance:
Ensure full compliance with Dubai’s Department of Economy and Tourism (DET) holiday home regulations, including licensing, safety standards, and legal requirements.
Oversee property inspections, furniture setup, and maintenance schedules to maintain luxury standards.
Implement and enforce quality control measures across all properties to guarantee a 5-star guest experience.
Manage relationships with real estate agents, landlords, and local authorities to facilitate smooth operations.
Guest Experience & Service Excellence:
Ensure exceptional guest satisfaction by implementing world-class hospitality and customer service protocols.
Oversee guest relations, concierge services, and conflict resolution for an enhanced luxury experience.
Develop and refine customer feedback mechanisms to improve services and maintain top ratings on platforms like Airbnb and Booking.com.
Team Management & Vendor Coordination:
Lead and manage cleaning, maintenance, concierge, and operations teams, ensuring efficient service delivery.
Develop and oversee training programs to ensure all team members uphold Ventura Stays’ luxury standards.
Establish and maintain relationships with external service providers, contractors, and technology partners.
Revenue & Performance Optimization:
Work closely with the revenue management team to optimize pricing, occupancy rates, and booking conversions.
Identify cost-saving opportunities while maintaining high service quality.
Monitor financial performance and streamline operational costs without compromising guest experience.
What We’re Looking For:
✅ Experience: Minimum 5+ years in operations management, preferably in holiday home management, hospitality, or luxury real estate.
✅ Industry Knowledge: Strong understanding of Dubai’s holiday home regulations, DET licensing requirements, and short-term rental market trends.
✅ Leadership & Team Management: Proven ability to lead and scale operations teams, manage vendors, and oversee complex logistics.
✅ Customer-Focused Mindset: Passionate about delivering exceptional guest experiences with a hospitality-first approach.
✅ Tech-Savvy: Proficiency in property management systems (PMS), CRM tools, Airbnb/Booking.com platforms, and automation technologies.
✅ Problem-Solving & Strategic Thinking: Ability to analyze challenges, develop solutions, and execute efficiently.
✅ Financial Acumen: Experience in budgeting, cost optimization, and revenue management strategies.
✅ Exceptional Communication Skills: Strong written and verbal communication in English (Arabic is a plus).
✅ Adaptability & Resilience: Ability to thrive in a fast-paced, high-growth environment with a proactive mindset.
Why Join Ventura Stays?
✨ Be a part of Dubai’s thriving luxury holiday home industry
✨ Competitive salary + performance-based incentives
✨ Opportunity to shape and scale a growing company
✨ Work with a dynamic team and innovative tech-driven solutions
✨ Exposure to high-net-worth clients and real estate investora
Job Type: Full-time
Pay: AED4,000.00 – AED10,000.00 per month
Application Question(s):
Which holiday home company do you work / have you worked for?
Experience:
Holiday home: 2 years (Required)
Title: Head of Operations – Holiday Homes – Ventura Stays
Company: Ventura Prime Stays
Location: Dubai
