Overview
Head of Operations Jobs in Riyadh, Saudi Arabia at Genius Consultants Limited
Title: Head of Operations
Company: Genius Consultants Limited
Location: Riyadh, Saudi Arabia
We are looking for a dynamic professional for Head of Operations position in Riyadh.
This is with one of the MNC providing premium services to clients in KSA
Position – Head of Operations
Education -Bachelor’s degree or above ideally with a background in hospitality
Experience – Minimum 8-10 years’ experience
Business Skills – Strong leadership and operations management experience.
Industry – Real Estate or Hospitality
Main Responsibility
Pre-Opening Activities:
Oversee and manage all pre-opening tasks, including setup, staffing, and operational readiness.
Collaborate with HQ and local teams to ensure a seamless launch aligned with company standards.
Operations Management:
Oversee and direct all operational activities to ensure efficiency and excellence.
Implement and improve operational policies, procedures, and systems.
Managing relationships with suppliers and vendors along with the onboarding of new vendors.
Ensure that all operations comply with relevant laws and regulations and company policies and procedures.
Working closely with other heads of departments to improve efficiency
Financial & Commercial Performance:
Oversee Operations Revenue and Expenses.
Enhance customer support processes to improve satisfaction and retention.
Work closely with the City Head – Riyadh on strategies to improve performance and EBITDA.
Support Business Development in handling large deals and Enterprise Solutions.
Client Satisfaction & Retention:
Ensure outstanding service delivery to enhance client satisfaction and retention.
Work with the City Head – Riyadh to keep sales teams updated on client needs and expansion plans.
Track and implement follow-up actions based on Member feedback.
Communication & Strategic Planning:
Team Management:
Train and coach Operations Managers and Centre-in-Charges to meet company objectives