Head of Hard Luxury – Dubai Mall

• Conducting interviews and participating to the recruitment of the team.
• Daily supervision of the team (coaching, training, organizing morning briefs and assisting

in achieving sales objectives).

• Being able to assess the team members and identify talents among the team members

and conduct development plan/improvement plan when needed.

• Conducting monthly touch-base meetings and Annual Performance Evaluations.
• Lead sales staff of his section hand in hand with the team leader and indirectly the rest

of the team in the absence of the other Floor Managers.

• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as

dedication and loyalty to the company, recognize individual and team efforts.

• Demonstrates an active management presence on the sales floor (manager on duty

MOD coverage).

• Delivering exceptional service and ensuring all team members embody the Hermes

spirit.

• Identifying sales opportunities for his/her section by weekly review of business by métier,

tracking delivery and special orders.

• Responsible for achieving the sales goal for the year for his/her section.
• Communicates CRM standards, follows up daily for associate compliance and to

maximize quality of client capture rate and detailed information.

• Making critical client decisions and running business during Store Director visits to

Podium/Paris.

• Ensures policy and procedure is clearly communicated to team and all are actively

compliant.

• Complete the Daily Sales Report accurately with qualitative feedback when required.
• Ensure and anticipate proper schedule needs for the team. Keep accurate record of

vacation, public holidays, and attendance in partnership with Sales and Service Support

team and HR.

• Supports Sales and Service Support function and Stock Management function.

Product management

• In charge of several métiers/product categories in terms of sales, visual merchandising,

inventory control, training, etc.

• Be responsible for market updates and give buying advice to store manager.
• Partner with VM team to highlight business needs.
• Responsible for maintaining stock levels in all métiers, MOS, and sell through.

• Successfully leads the assigned Métiers.
• Develops and coaches the team to deliver excellent service and results.
• Achieves business results of the department and overall stores.

• Prior management experience in luxury retail/ retail is essential.
• 4 + years in Retail or related experience.
• Must possess basic office skills including proficiency in Excel, Word, Cegid.
• Ability to interpret sales data and translate to effective business.

recommendations/action plan.

• Clear written verbal communication skills.
• “Hands on” Manager, leading by example, with strong leadership skills.