Overview
Head of E-Commerce – Grocery Segment Jobs in Abu Dhabi Emirate, United Arab Emirates at Confidential Careers
Title: Head of E-Commerce – Grocery Segment
Company: Confidential Careers
Location: Abu Dhabi Emirate, United Arab Emirates
We are a publicly listed company headquartered in Abu Dhabi, seeking an experienced and commercially driven Head of E-Commerce to lead the growth and transformation of our Grocery E-Commerce business.
We are looking for a proven e-commerce leader with a strong track record across e-commerce, online grocery, retail or FMCG, combining strategic vision, commercial expertise and strong leadership capabilities to build, scale and deliver a high-performing digital business.
This is a senior leadership opportunity for a strategic yet hands-on professional with deep expertise in scaling online grocery businesses. The role will encompass digital strategy, P&L ownership, customer experience, marketplace growth, conversion, digital merchandising and operational excellence.
Key Responsibilities
- Own and drive the overall e-commerce strategy, P&L, revenue and profitability for the Grocery business.
- Develop and execute strategies to accelerate online sales, customer acquisition, retention and lifetime value.
- Lead the digital trading, merchandising, pricing and promotional strategy to maximize commercial performance.
- Drive improvements across conversion, traffic, basket size, pricing and promotional ROI.
- Own the end-to-end digital customer journey, delivering a seamless, engaging and differentiated online shopping experience.
- Collaborate closely with Marketing, Commercial, Supply Chain, Operations, Technology and Finance to deliver sustainable and profitable growth.
- Utilize data, analytics and customer insights to identify growth opportunities, optimize performance and support data-driven decision-making.
- Build, lead and develop a high-performing e-commerce organization, while managing key external partners, marketplaces and technology platforms.
- Identify and implement new digital channels, technologies and emerging commerce opportunities to strengthen the business’s competitive position.
- Establish and monitor clear commercial and operational KPIs, driving continuous improvement across growth, profitability, customer experience and efficiency.