Overview
Head Concierge Jobs in Tabuk, Saudi Arabia at Hyde Johannesburg Rosebank
Company Description
We are looking for a Head Concierge to join the pre-opening of
SLS The Red Sea
.
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea.
SLS The Red Sea
is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: the resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint  Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an
exciting
hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.
Job Description
The Head Concierge is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Head Concierge ensures a seamless
guest experience
by maintaining strong local partnerships and upholding the highest service standards.
Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
Handle special requests, ensuring prompt and efficient service.
Manage VIP guest experiences, ensuring their expectations are exceeded.
Address guest concerns and resolve complaints professionally.
Maintain an updated knowledge of local attractions, events, and services.
Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
Implement and uphold service standards, ensuring consistency in guest interactions.
Qualifications
3-5 years of concierge experience with leadership skills.
Strong knowledge of local attractions and services.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and multitasking.
Fluency in English.
Additional Information
Strong leadership, interpersonal and training skills.
Good communication and customer contact skills.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and professionally groomed at all times.
This position is strictly for Saudi’s Only.
We are an
inclusive
company and our ambition is to attract, recruit and promote talent.
Title: Head Concierge
Company: Hyde Johannesburg Rosebank
Location: Tabuk, Saudi Arabia
Category: Hospitality / Hotel / Catering (Event Manager / Planner, Hospitality & Tourism)
